A legal disclaimer
All purchases made on this website are final. By placing an order, you agree to the terms stated in this policy. We reserve the right to update or modify this policy at any time without prior notice.
Refund Policy - the basics
We do not offer any refunds under any circumstances.
Replacement Policy (Damaged Products Only)
A replacement will only be provided if the product is received in a damaged condition due to transit.
Mandatory Unboxing Proof
To be eligible for a replacement, an unboxing video is strictly required. The video must:
• Be recorded from the beginning to the end without any cuts or edits
• Clearly show the sealed package before opening
• Capture all sides of the package
• Clearly display the damage to the product
No Video = No Replacement
Claims without a proper unboxing video will not be accepted under any circumstances.
Verification Process
Once the video is reviewed and approved, a replacement product will be shipped. No refunds will be issued in any case.
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Contact
For replacement requests, contact us at:
raffaela.work@gmail.com
or Contact us on Instagram.